At OralVite, we are committed to providing quality oral care products and ensuring a smooth shopping experience. If you need to cancel, return, exchange, or request a refund for an order, the following policy applies.
Orders may be cancelled before they have been processed or dispatched. To request a cancellation, please contact our customer support team as soon as possible after placing your order.
Once an order has been dispatched, it cannot be cancelled and will be subject to our return policy.
For hygiene and safety reasons, we only accept returns on products that are:
To be eligible for a return:
For health and safety reasons, we cannot accept returns of opened or used oral care products unless the item is defective.
Eligible products may be exchanged for the same item or another product of equal value, subject to stock availability.
Where the error is on our part, OralVite will cover the cost of the exchange. Where the return is not due to an error on our part, additional delivery charges may apply.
Refunds will be processed after the returned item has been received and inspected. Approved refunds will be issued using the original payment method used for the purchase. Depending on your payment provider, refunds may take 5–10 business days to reflect in your account.
If you have any questions regarding cancellations, returns, exchanges, or refunds, please contact our customer support team through our website, email, or customer service channels.
Published support email: toyebidemi2000@gmail.com Published contact number: +2348101853656
OralVite reserves the right to update this policy at any time without prior notice.
